Terms Terms of Casual Clothing as of 05.05.2011 If the customer purchases from a country within the EU the customer has to pay Danish VAT. The customer will not have to pay extra VAT in his home country. If the customer purchases form a country OUTSIDE the EU, the customer will NOT pay Danish VAT. VAT will be deducted automatically when the customer places the order. When the goods arrive to the home country the customer will be charged the national VAT instead via customs and excise. General terms: - 14 days full return right, change of size, color or type of product. Garments must be returned as received, including all hangtags, pricetags etc. - Full money back guarantee if the garment is not to the satisfaction of the customer. Must be returned to Casual Clothing within 14 days. The paid amount will be transfered back on the credit card used when order was placed. - Garments bought at reduced price can NOT be exchanged or be part of money back transaction. - All communication must be in Danish or English. Our shipping fees are static - the shipping price is the same if you buy one or 10 articles in the same order: Orders within Denmark 29,- DKK similar to €4 Orders to: Inside EU 75,- DKK - similar to €10 Orders to the rest of the World DKK 199,- similar to €26 Free Shipping all over the world on orders above €250 Delivery and transport: Products shown on our webshop are generelly in stock. Occasionally some products may be sold out from time to time. Orders inside Denmark will be delivered by: GLS PakkeShop or Post Denmark Orders inside the EU will be delivered by: UPS or Post Denmark and their local sub-curiors Orders outside the EU will be delivered by: Post Denmark and their local sub-curiors All shipment are fully insured and shipped with a tracking number which is emailed to the customer when the order is shipped. Time of delivery world wide normally is between 5-7 working days. Terms when purchasing from our physical shop in Ryesgade: - Casual Clothing reserve the right to not offer refunds. NO refund will be given for garments bought directly from our shop. Items are sold as seen. - Refunds are only given if Casual Clothing can not replace the faulty product with a new or similar article. - Products bought at reduced prices or at Sale can NOT be returned for refund or be exchanged. Terms when purchasing from our webshop on www.casualclothing.dk: - The customer has 14 days to return the product. If the customer is unhappy with the purchase, the customer must send back the products at own costs. The products must be returned to Casual Clothing within 14 days of receiving the products. - The customer must clearly state all relevant information such as name,address, invoice and order number, and what  further action the customer wants to take. - If the customers wishes a refund, the money will be refunded to the payment card used when the order was placed. - Casual Clothing allows a handling period of up to 10 working days for such actions. - We do not deliver Stone Island to the UK. All orders to the UK will be cancelled and a full refund will be given. Products MUST be returned as new and unworn. All tags including price tags etc must still be attached to the product exactly as when purchased from Casual Clothing. If the customer fails to comply with these terms, Casual Clothing reserve the right to return the product to the customer and no refund will be given to the customer. Products bought at reduced prices or at Sale can NOT be returned for refund or be exchanged. If you wish to return a puchase from our webshop, you must send to this address: Casual Clothing Webshop Ryesgade 86a 2100 Copenhagen Denmark Prices and methods of payment: We accept the following payment cards: - Dankort - Visacard - EuroMasterCard - Visa Electron - eDankort - Paypal All prices on http://www.CasualClothing.dk are including Danish VAT All rights reserved. Privacy Policy All information given to us when placing an order is strictly confidential for the use of Casual Clothing only. Casual Clothing do not share or sell this information with any other companies or any third party.